1. Scope of Services
Guivre Services provides business-oriented solutions, which may include consulting, strategic planning, digital execution, and other professional services. Each service is defined by its scope, timeline, and level of involvement. Because many of these services require preparation, analysis, and dedicated time allocation, they are treated as commitment-based engagements rather than instant-use products.
2. Engagement Confirmation
A service is considered confirmed once payment is completed or a formal agreement is established. At this stage, resources are allocated, and work may begin immediately — including research, planning, or internal preparation. This initial phase is part of the service delivery, even if no visible output has yet been shared.
3. Refund Eligibility Framework
Refund availability depends on the stage of the service at the time of the request.
Before work has started: A refund may be considered, excluding any administrative or transaction-related costs.
After work has been initiated: Refunds are limited or not applicable, depending on the amount of time and effort already invested.
After partial or full delivery: The service is considered fulfilled, and refunds are not provided.
This framework reflects the non-reversible nature of professional time and expertise.
4. Nature of Delivered Value
Guivre Services delivers value through intellectual work, structured processes, and tailored solutions. Unlike physical goods, this type of output cannot be returned or “undone” once created or shared. Any materials, strategies, or recommendations provided as part of the service are considered delivered value, regardless of implementation status.
5. Client Responsibility
Clients are expected to provide accurate information, timely feedback, and necessary collaboration throughout the process. Refunds will not be granted in situations where:
- Project delays are caused by lack of communication or input
- Outcomes are affected by incomplete or inaccurate data provided by the client
- Expectations extend beyond the originally agreed scope
Effective collaboration is essential for successful delivery.
6. Revisions and Adjustments
Instead of refunds, Guivre Services prioritizes revisions within the agreed scope. If adjustments are needed, they will be addressed through refinement rather than cancellation. Additional work outside the initial agreement may require separate approval and pricing.
7. Service Interruption
If a project is paused or discontinued by the client after work has begun:
- Work completed up to that point is considered billable
- Any remaining balance may be adjusted based on progress
- Refunds are not issued for completed phases or delivered components
This ensures fair compensation for time and effort already invested.
8. Exceptions and Dispute Resolution
In rare cases where a service cannot be delivered due to factors on the provider’s side, appropriate solutions will be offered. These may include:
- Partial refunds for undelivered portions
- Service credits for future use
- Alternative solutions aligned with the original request
Each case is reviewed individually to ensure a balanced outcome.
9. Policy Integrity
This policy is designed to protect both the client and Guivre Services by establishing clear expectations around time, effort, and delivery. By engaging with the service, the client acknowledges and agrees to these terms.
10. Updates and Modifications
Guivre Services reserves the right to update this Refund Policy to reflect operational or legal changes. Any updates will apply to future engagements.
11. Contact
For questions related to billing, service scope, or ongoing projects, clients may contact Guivre Services through official communication channels.